pk997's Privacy Policy

1 Scope of Data Collection

pk997 collects only the information that is genuinely necessary to provide our services. When you register on our platform, carry out transactions, or contact our support channels, we may collect the following types of information:

• Identity information: Name, date of birth, and documents required for age verification.
• Contact information: Email address and mobile number.
• Financial information: Transaction records via bKash, Nagad, or Rocket (full account numbers are never stored).
• Technical information: IP address, browser type, device identity, and session logs.
• Usage patterns: Which games or sections you use most, your session duration, and a summary of your activity.
• Communication history: Records of your conversations with our support team via live chat or email.

We avoid collecting excessive or unnecessary information and always follow the principle of collecting the minimum data required ("Data Minimisation").

2 Purpose and Legal Basis for Data Collection

pk997 collects and uses your information only for specific and lawful purposes. The main purposes are:

• Account management and identity verification: To keep your account secure and prevent fraud.
• Transaction processing: To complete deposits and withdrawals smoothly.
• Service improvement: To enhance your experience and add new features.
• Security: To prevent illegal activities such as cyberattacks, unauthorised access, and money laundering.
• Responsible gaming support: To identify signs of excessive play and provide timely assistance.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important service-related notifications and updates.

3 Cookies and Technical Tracking

The pk997 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience. The types of cookies we use are:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferred language and other settings.
• Analytics cookies: To analyse usage statistics for our site, in a way that is not personally identifiable.

You can control or reject cookies from your browser settings. However, disabling some essential cookies may affect the functionality of the site.

4 Data Sharing and Third Parties

pk997 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Only the necessary information to complete transactions via bKash, Nagad, and Rocket.
• Technology service providers: Trusted technology partners who assist in operating our platform — who are bound by strict confidentiality agreements.
• Legal authorities: If disclosure is required under a court order or applicable law.
• Fraud prevention: To regulatory bodies when needed to investigate money laundering or fraudulent activity.

In all these cases, we ensure that only the minimum necessary information is shared and that each third party is committed to upholding the same standard of privacy protection.

5 Data Security Measures

pk997 has implemented multiple technical and organisational measures to ensure the security of your information:

• SSL/TLS encryption: Data transmission across all pages of the site is fully encrypted.
• Data encryption: Stored sensitive information is kept in encrypted databases.
• Access controls: Only authorised staff can access specific data.
• Regular security reviews: Regular audits are conducted to identify vulnerabilities in our systems.
• Two-factor authentication: Two-step verification is available to strengthen account security.
• Incident response plan: A prepared action plan for taking swift steps if a security breach occurs.

While we are committed to maintaining the highest level of security, there is an inherent risk in data transmission over the internet. We therefore advise you to remain vigilant — do not share your password with anyone, and notify us immediately if you notice any suspicious activity.

6 Data Retention Period

pk997 retains your information only for as long as legally required or necessary to provide services. The general rules are:

• Active account data: For as long as the account remains active.
• Closed account data: Retained for a specified period after account closure in accordance with applicable law.
• Financial transaction records: May be retained for an extended period in accordance with financial regulations.
• Security-related logs: Retained for a limited period for investigation and fraud prevention purposes.

Once the specified period has ended, your information is securely deleted or anonymised so that it can no longer be personally identified.

7 Your Rights

You have a number of important rights over your personal information. pk997 respects these rights and provides assistance wherever possible:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can ask us to correct any inaccuracies in your information.
• Right to erasure: In certain circumstances, you can request that your information be deleted — though this may not be fully possible where legal obligations apply.
• Right to restrict processing: In some cases, you can ask us to limit how your information is used.
• Right to data portability: You can request to receive your information in a structured format.
• Right to object: You can object to your information being used for specific purposes.
• Right to withdraw consent: Where your information is processed on the basis of your consent, you can withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request promptly after appropriate verification.

8 Protection of Minors

pk997 is a 21+ platform. We do not intentionally collect information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. Any parent or legal guardian who wishes to raise a concern about this can contact us at [email protected].

9 Marketing Communications and Preferences

With your consent, we may occasionally inform you about new platform features, bonus offers, or important updates. However:

• You can opt out of marketing communications at any time.
• Essential service notifications (such as transaction confirmations and security alerts) cannot be turned off — as they are necessary to protect your account.
• To change your communication preferences, contact us via account settings or support.

10 International Data Transfers

Some parts of the technology infrastructure used by pk997 may be operated on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers occur only to the extent necessary to provide the service.
• The relevant service providers comply with appropriate data protection standards.
• The security of your information is ensured through data protection agreements.

11 Policy Changes and Updates

We may update this Privacy Policy from time to time — due to technology changes, legal requirements, or the evolution of our services. When changes are made:

• The "Last updated" date on this page will change.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the site after changes are made will be considered your acceptance of the new policy.

We recommend that you review this policy regularly to stay informed of the latest information.

12 Applicable Law and Jurisdiction

This Privacy Policy has been drawn up and implemented in accordance with applicable laws and regulations. In the event of any dispute or ambiguity, both parties will first attempt to resolve the matter through friendly discussion. pk997 is always committed to maintaining a transparent and honest relationship with its users.